We recommend downloading the DPD App where you can view details and have the same tracking information we do regarding your delivery. The DPD App allows you VIP telephone access allowing you to call DPD from within the App and speak to a DPD agent directly.

Delivery Options 

GB ex Highlands and Islands*

*'GB' is Delivery to Mainland England, Wales and Scotland (excluding the following Scottish Low and Highland postcodes AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3).  

Northern Ireland, Scottish Low and Highland Areas, IOW, IOM, Jersey, Guernsey

VAT will not be applied to orders due to be delivered to Jersey or Guernsey. Customs apply a local Excise Duty which will be payable prior to delivery.  

Delivery Information

Business Days

All Deliveries and delivery time frames above follow a working or BUSINESS day week (Monday to Friday excluding Bank & Public Holidays), except for selected Saturday or Sunday Delivery services.

We do not dispatch orders on the weekend or Bank Holidays. Orders placed after 4pm cut off on Friday and over the weekend are processed on Monday and dispatched on their selected service.

*Free Standard Delivery

Free Delivery is automatically offered on online orders to one delivery address and over £250* within the UK Mainland now called GB Delivery (*Excludes Northern Ireland and may exclude Scottish Low & Highland areas) on a Standard Delivery service (3 - 5 Business days).

At the checkout you can still upgrade to any of the other delivery options for faster delivery - just select the delivery option you prefer. 

Next Day Delivery

Next Day Delivery is dispatched for delivery to arrive on the Next 'BUSINESS' Day if ordered before 4pm. *Currently some products are not available on a Next Day Service, please call to confirm. Deliveries operate Monday to Friday. Orders placed on a Friday before 4pm cut off for a Next Day Service will refer to the next 'BUSINESS' day arrival which will be on Monday. Please note the courier may attempt on a weekend to manage the demand in the delivering depot.

Next Day Orders placed after 4pm cut off on Friday (and over the weekend - Saturday or Sunday) on a Next Day Service will be dispatched on the next BUSINESS day (Monday) for arrival on Tuesday. 

Saturday & Sunday Delivery

Select Saturday or Sunday Delivery on a Friday before 4pm to receive a delivery that weekend. Orders placed after 4pm, will be delivered the following weekend. 

Orders placed on a Friday before 4pm cut off for a Next Day Service will require upgrading to Saturday or Sunday delivery, otherwise selecting Next Day Delivery will refer to the next 'BUSINESS' day arrival which will be on Monday. 

The Champagne Company offices are not open on Saturdays or Sundays. Please use the DPD App to track your orders 24/7.

Please note unsuccessful Saturday and Sunday Deliveries where the driver cannot obtain a signature to complete the delivery, a further redelivery attempt will occur on the next working day (Monday – Friday) as the couriers only attempt delivery on one Saturday or Sunday before changing to a working day service.

Order Placing Cut Off Times:

Place orders before 4pm for Next Day and Saturday & Sunday deliveries. Orders placed after 4pm will count as the following working day's orders. See information regarding weekends and BUSINESS days as above. 

Mis-Delivery Refunds:

If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault/delay of the courier, we will refund the difference of the value of the service not provided for. ie a Next Day Service not carried out within the Next Day time frame will result in a refund to the value of a Standard service charge depending on the actual delivery time. The delivery time will be verified on the Courier tracking system. (Notices on the Delivery Info Page warning of variations in delivery patterns / possible delays due to seasonal peaks are not included in this offer to refund.)

We are not able to provide blanket refunds for the whole amount of the delivery charge as a delivery will still be provided.  (Please note; A recipient not being available at the delivery address to receive the item is not a mis-delivery.)

Large / Bulk Deliveries:

These deliveries may be made using our delivery vans which may be recommended on large volume orders or where specific delivery times are needed. Please contact The Champagne Company for a quote. Bulk orders that are required to be palletised are curbside deliveries. Depending on the volume and value of orders, alternative couriers will be chosen at our discretion to provide the best service. Several pallet couriers are used and these will be selected according to the delivery area and service required. We reserve the right to use alternative courier companies and services without prior notice, all delivery times are estimates and consignments may be delivered outside of advertised times due to unforeseen circumstances and factors beyond our control.

Pre-Order Products

FAQs:

Who do you use to deliver?

Orders are dispatched and delivered with DPD couriers.

DPD Service: On the morning of your delivery, you will receive a notification from DPD either via email or text, at which point you have the option to enter special delivery instructions. Upon delivery, your courier will ask for the parcel(s) recipient's name. DPD is no longer asking customers to sign the scanners and are taking the customer name. They may also leave it as instructed on your DPD App settings. Photographs of locations will be taken where the delivery was received.

How can I track my order?

The quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by telephone or online using your consignment number.

Track your Order Online here...

Where do I find my consignment number?

Once completed and dispatched, on the morning of delivery you will be notified by email, from DPD couriers, of your consignment number and delivery options. Please note that tracking may not start to appear live until the first scan has been completed by the courier.

What happens if I'm not in?

No one likes to miss something nice arriving! So please make sure you or the recipient are available to take delivery of your order at the delivery address (as instructed on your order) as your goods are sent on a “Signed For” service. 

If you or the recipient are not available at the address to receive the delivery, you may change the delivery instructions required using the DPD link on your text or email delivery notification. The driver may leave the goods with a neighbour at the driver's discretion and a card will be left informing you of an attempted delivery directing you to the neighbour or the DPD pick up shop where goods may be collected; where possible a second delivery re-attempt may be made the next working day. After two unsuccessful delivery attempts. the parcel may be returned to The Champagne Company and a second shipping fee would be due to re-dispatch.

When the item is a gift, it may be helpful to provide the recipient's mobile number. This will only be used to send the delivery text notifications to ensure the recipient is notified that delivery is due at their address. You can monitor the progress of your gift by using the link on the DPD delivery notification email which you will receive on the morning of delivery. Both you as the sender, or the recipient, can change the delivery service required using the DPD links.

Please note if you or the recipient have the DPD app with settings set with special instructions such as to leave safe or with a neighbour, DPD will deliver accordingly.

Please note unsuccessful Saturday and Sunday Deliveries where the driver cannot obtain a signature to complete the delivery, a further redelivery attempt will occur on the next working day (Monday – Friday) as the couriers only attempt delivery on one Saturday or Sunday before changing to a working day service.

You may find and speak with your local delivery depot to rearrange delivery by going to https://www.dpdlocal.co.uk/ and entering your postcode for the telephone contact details. Please make sure that the request is made before 6pm on the day before the requested delivery date.

Please enter address details with care ensuring the postcode is correct where applicable. We do not accept any liability for loss or delay or orders where address details are incorrect.

Please note properties that share a communal front door with several internal addresses, adequate identification i.e. that matches the recipient's details may be required to receive goods at the communal entry system to receive the goods.

Why is this a 'signed-for' service?

As an alcohol retailer, most items available on The Champagne Company are age-restricted items and a signature of the recipient will be required upon delivery. By placing an order for one of these items you are declaring that you are 18 years of age or over and the age-restricted items are to be used and consumed responsibly.

Delivery of age-restricted items can only be delivered to the address on the shipping label which may include the reception of a commercial building. Photo identification may be required if a person appears underage, to prove that they are over 18 years old. An age-restricted item can be delivered to another adult over the age of 18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age of 18 is not available at the address, or if an adult has not been able to show valid photo identification the item will be retained for re-delivery the following day. An acceptable photo ID is a Passport or Driver's License.

What do The Champagne Company boxes look like?

All orders are packaged in our own white and black designed boxes that display the "The Champagne Company" name.  If you would like plain packaging then please state this request clearly in the Customer Services Instructions box at check out, and contact us by telephone with your order number to see if this is possible as plain boxes are non-standard and are only subject to availability.

It's a gift - what information is enclosed within the box?

We enclose a packing slip showing what goods are in the box(es). If there is a gift note, the packing slip will NOT show pricing or billing information.

What happens if my order includes a Pre-Order product?

Why are the delivery charges quoted as 'from'?

Charges are quoted as "from" because bottle products vary significantly in weight or size, additional shipping charges may apply on exceptionally large orders when an order is greater than the maximum weight or volume allowance for that Courier tariff. This is calculated automatically online at checkout.

Do you deliver internationally?

Since 1st January 2021, international shipments to Europe and Ireland have been suspended.  At this stage, we do not know how long these services will be unavailable, but we will provide regular updates as the situation changes. Please note that as suspensions lift for any International or non-GB orders, we do not accept any liability for any local, Customs or Excise duty charges or costs for return of goods where duties remain unpaid.

Please see Terms & Conditions for further details.

https://thechampagnecompany.com/customer-service/terms-and-conditions