ON ORDERS OVER £250

ORDER BEFORE 3pm

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Delivery Information

 

DELIVERY SERVICES:

Standard Delivery (from £6.50)  (3-5 Business Days)
48hr EXPRESS (from £8.00)  (2 Business Days)
Next Day EXPRESS (from £9.00)  (Next Business Day)
Next Day Pre 12 EXPRESS (from £15.00)  (Next Business Day)
Next Day Pre 9 EXPRESS (from £22.50)  (Next Business Day)
Saturday Delivery Pre 12 (from £30.00)  (Saturday)
Saturday Delivery Pre 9 (from £35.00)  (Saturday)

Business Days

All Deliveries and delivery time frames above follow a working or BUSINESS day week (Monday to Friday 9am-5pm excluding Bank & Public Holidays), except for Saturday Delivery services.

We do not dispatch orders on the weekend or on Bank Holidays. Orders placed after cut off on Friday and over the weekend are processed on Monday and dispatched on their selected Service.

*Free Delivery

Free Delivery is automatically offered on online orders over £250* within the UK Mainland (may exclude Scottish Low & Highland areas) on a Standard Delivery service (3 - 5 BUSINESS days). You can still upgrade to any of the other delivery options for a faster delivery - just select the delivery option you prefer. (On each individual order less postage charges over £250)

Next Day Delivery

Next Day Delivery is dispatched for delivery to arrive on the Next 'BUSINESS' Day if ordered before 3pm. 

Next Day Orders placed after cut off on Friday (and over the weekend - Saturday or Sunday) on a Next Day Service will be dispatched on the next BUSINESS day (Monday) for arrival on Tuesday. 

48 HR Delivery

2 working days by Courier on orders placed before cut off. Orders placed after cut off on Friday (and over the weekend - Saturday or Sunday) on a 48HR Service will be dispatched after on the next 48HR BUSINESS day dispatch which will be (Tuesday) for arrival on Wednesday.

SATURDAY Delivery

Orders placed on a Friday before cut off for a Next Day Service will require upgrading to Saturday delivery, otherwise selecting Next Day Delivery will refer to next 'BUSINESS' day arrival which will be on Monday. (Next Day is not always possible to postcodes beginning IV - Please call to check.)

Order Placing Cut Off Times:

Place Orders before 3pm for Next Day, 48HR or Saturday deliveries. Orders placed after 3pm will count as the following day's Orders. See information regarding weekends and BUSINESS days as above. 
Order Cut off time may change to 1pm on the week preceding Christmas but Please see Christmas NY Delivery Info...

FAQ's:

How can I track my order?

On UK Orders by Courier, the quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by telephone or online using your consignment number.

Track your Order Online here...

Where do I find my consignment number?

When your order is completed and dispatched and ready to send to you, you will be notified by email which will contain your tracking or consignment number, please note that tracking may not start to appear live until the first scan has been completed by the courier.

What happens if I'm not in?

No one likes to miss something nice arriving! So please make sure you or the recipient are available to take delivery of your order at the delivery address (as instructed on your order) as your goods are sent on a “Signed For” service. If you or the recipient are not available at the address to receive the delivery, a Card will be left informing you of an attempted delivery directing you to the nearest Depot where goods may be collected; where possible a second delivery re-attempt may be made the next working day. Once returned to the depot, the item will remain at the depot awaiting instruction for a delivery day where the recipient will be able to receive the goods, or will remain for collection. 

Please note unsuccessful Saturday Deliveries (where the driver cannot obtain a signature to complete the delivery) will also be returned to the depot and further redelivery attempts will occur on the next working day (the couriers will try again to deliver Monday – Friday). The couriers only attempt delivery on one Saturday before changing the delivery service back to a working day service.

You may find and speak with your local delivery depot to rearrange delivery by going to http://apc-overnight.com and entering your postcode for the telephone contact details.

Or you can go to http://apccalled.com to reschedule your delivery online. Please make sure that the request is made before 18:00pm on the day before the requested delivery date.

Please note approx 5 days after the first delivery attempt if no delivery can be made, no instruction is receieved or collection of the goods does not occur, the goods may be returned to The Champagne Company. Cost for return and re-delivery will be an additional cost payable by the customer as it is a further delivery service. 

Please enter address details with care ensuring the postcode is correct where applicable. We do not accept any liability for loss or delay or orders where address details are incorrect.

Please note properties which share a communal front door with several internal addresses, may be required to receive goods at the communal front door and provide customer recipient name / address details in order to receive the goods.

Why are the delivery charges quoted as 'from' ?

Charges are quoted as "from" because bottle products vary significantly in weight or size, additional shipping charges may apply on exceptionally large orders when an order is greater than the maximum weight or volume allowance for that Courier tariff. This is calculated automatically online at checkout.

What do The Champagne Company boxes look like?

All orders are packaged in our own white boxes that display the "The Champagne Company" name and baroque logo.  If you would like a plain box then please state this request clearly in the additional information at check out, and contact us by telephone with your order number to see if this is possible as plain boxes are non standard and are only subject to availability.

It's a gift - what information is enclosed within the box?

We enclose a packing slip showing what goods are in the box (es). If there is a gift note or its sent to anyone else other than the person placing the order, the packing slip will NOT show pricing.

Mis-Delivery Refunds:

If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault / delay of the courier, we will refund the difference of the value of the service not provided for. ie a Next Day Service not carried out within the Next Day time frame will result in a refund to the value of a 48 hour service charge or Standard service charge depending on the actual delivery time. The delivery time will be verified on the Courier tracking system. (Notices on the Delivery Info Page warning of variations in delivery patterns / possible delays due to seasonal peaks are not included in this offer to refund.)

We are not able to provide blanket refunds for the whole amount of the delivery charge as a delivery will still be provided.  (Please note; A recipient not being available at the delivery address to recieve the item is not a mis-delivery.)

UK Deliveries:

Delivery costs and services quoted are UK Mainland Only unless stated otherwise. Please note on all UK Mainland deliveries some postcodes in the Scottish Highlands, Lowlands and Off Shore areas may attract an additional surcharge depending on the size of the order. In some cases free delivery to these areas may not be an option.

 International Deliveries:

We send orders internationally and delivery charges are calculated on input of address online, and may be subject to change depending on the weight of goods after packing. Orders sent outside of UK Mainland should be placed before 12 midday for same day dispatch. Deliveries will be subject to the time schedule as advertised by the Courier. Our international shipping charge is for the shipping cost only and does not include duties or taxes. 

Once leaving the UK, and arriving in the destination country international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear the cost for any additional customs or tax charges, we have no control over such charges and cannot predict what they can be. By placing an international order with us, you are consenting to pay the duties and taxes as mandated by the destination country. Any costs inccured for returns due to, delivery refusals or retention by customs due to non payment is not the liability of The Champagne Company and will be claimed from any refund due. 

To calculate any charges or duties that may be applied to an international order please contact the destination country's customs department.

On international orders, any breakages prior to signing will be refunded and not replaced. In the case of glassware, part refunds may be applied to sets of glasses. On international deliveries, any re-delivery requests for items unable to be delivered to the recipient on the first attempt will have to be rearranged by the recipient.

Orders that are shipped through the means of Air Freight (Parcel Force Global Express/Priorty) are subject to a limit per order. Orders exceeding this limit may require additional charges through the increase in parcel consignments. (ie US or Australia have a 1.5cl limit)

In this instance, we will have to contact the sender if further delivery charges are required or if an order to does not meet air freight regulations; and not liable for any delays in dispatch. International orders take approx 2-5 days depending on Country of delivery, but this may be more due to time that may be taken by Customs' processing which is beyond our control.

Large / Bulk Deliveries:

These deliveries may be made using our own delivery vans which may be recommended on large volume orders or where specific delivery times are needed. Please contact The Champagne Company for a quote. Bulk orders that are required to be palletised are curbside deliveries. A number of pallet couriers are used and these will be selected according to the delivery area and service required. We reserve the right to use alternative courier companies and services without prior notice, all delivery times are estimates and consignments maybe delivered outside of advertised times due to unforeseen circumstances and factors beyond our control.

Please see Terms & Conditions for further details.

https://thechampagnecompany.com/customer-service/terms-and-conditions